Terms of service

Cancellation & Revision Policy

We do not offer cancellations at this time.

Return & Refund Policy

We offer a 24 hour refund request policy on dahlia tubers only.

NOTICE: Posting photos of your tubers on social media will void your refund request. Please contact us directly about all tuber concerns. We will happily evaluate photos of your tubers.

We highly recommend you open and inspect your order immediately. If you receive a tuber that is in poor condition, you may request a refund within 24-hours of delivery. Please note, this is not 24 hours from when you open the package, it is 24 hours from when USPS reports the package was delivered, as noted by shipping tracking data.

In order to receive a refund you must submit this request within the 24-hour period, and include a photo.

Once we receive the email, we will send you an email with next steps and you will repackage the tuber and send it back to us. You do not need to mail it within the 24 hour window. Once we receive the returned tuber, we will issue your refund.

Loss or Damage During Shipping: We do not offer automatic replacements or refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.

24-hours after delivery, all sales are final. We do not offer refunds or replacements for any purchases after 24-hours. This includes but is not limited to the following scenarios:

  • We do not refund/replace tubers or cuttings that shrivel, rot or die before planting.
  • We do not refund/replace tubers or cuttings that rot/die in the ground.
  • We do not refund/replace tubers or seeds that don't sprout.
  • We do not refund/replace tubers or cuttings that grow stunted.
  • We do not refund/replace tubers or cuttings that don't bloom.
  • We do not refund/replace tubers or cuttings that exhibit disease.

All sales are final after correcting for Packaging Errors and Storage Loss Before Shipping as outlined below.

Packaging Errors

Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 24-hours. We will ask for a photo of your order items and compare it to the photo we took before shipping. If there is an error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 24-hours all sales are final.

  • Mismarked Variety: Report with photo by October 1 via email only.

Storage Loss Before Shipping

Loss of tubers during storage is common for certain varieties. We undersell our stock of tubers. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, you will receive a notification email and a refund of the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected and no shipping discount will be given. If you did not order any other varieties, your shipping fee will be refunded. We are not able to offer the option of a replacement or substitute. We are not able to cancel or modify the remainder of your order.

Ugly Tubers

Tubers are ugly. They grow in the dirt. They can be soft, hard, wrinkly, smooth, twisty, straight, stained and hairy. We have experience handling, dividing and planting tens of thousands of tubers and know exactly what is normal/healthy and what is not. You will receive ugly tubers from us. This may also include peeling skin, end cuts, puffed lenticels and slight body damage.

We Sell Tubers With Dormant Eyes

You will receive tubers from us with the following types of eyes. Dahlia tuber varieties naturally wake up at different times. Dormant eyes: these are still asleep and look like a crack, pimple or blemish on the crown. They will wake up given the right environment.

  • Awake eyes: these are beginning to open and resemble a tiny pearl. Eyes can be white, green, pink, purple or red.
  • Sprouted eyes: a full sprout developing out of an eye. Sprouts can be white, green, pink, red or purple.

Dahlia Disease Policy

We passed our Oregon Department of Agriculture inspection which checks for virus. We are an Oregon licensed nursery.

According to the American Dahlia Society's ongoing virus research, an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. You can expect that 87% of the tubers we sell (and every other tuber producer sells) have dormant virus.

Our goal is to grow healthy plants. That means they bloom vigorously and are asymptomatic, even if they carry a dormant virus.

Plants that show virus symptoms are culled. We do not pay for virus testing on our plants.

We regularly sanitize our cutting tools. We sanitize our cutting tools between each clump while dividing.

All plants exhibiting gall are culled.

Flower Petaler 
tana.flowerpetaler@gmail.com 
89890 Demming Road, Elmira, OR 97437
541-206-9789